🎉 FREE DELIVERY on orders above PKR 2,999!
🎉 FREE DELIVERY on orders above PKR 2,999!

Refund Policy

We want you to absolutely love your purchase! However, if for any reason you’re not fully satisfied, we’ve made the return process as simple and stress-free as possible.

 

Return Window: You can request a return or exchange within 7 to 14 days of receiving your order. This time frame allows you to carefully consider your purchase and decide if it’s the right fit.

Product Condition: We kindly ask that the items be returned in almost-new condition, with at least 90% of the product still remaining. This ensures that all customers receive items in top condition.

Quick Processing: We understand the importance of your time, so we aim to process all returns and exchanges within 3 to 5 days to get you the solution you need quickly.

Shipping Costs: If the mistake is on our part, such as receiving a damaged or incorrect item, we’ll cover the shipping costs. For exchanges, you’ll be responsible for the return shipping fee.

Flexible Return Shipping Options:

  • Convenient Return Label: For just Rs. 500, we’ll provide a return label, and this amount will be deducted from your refund. No hassle, no worries!

  • Self Return for Full Refund: If you prefer to manage the return on your own, we’ll provide a full refund for the perfume cost with no deductions.

    Please Note:

    Extra Care Charges: We understand accidents happen. If the original packaging (like cellophane or box) is missing or slightly damaged, or if the tester is missing, we’ll apply a small fee to cover the costs:

    • Cellophane Wrap: Rs. 20

    • Box: Rs. 50

    • Used up to 10% of the perfume: Rs. 50

We’re dedicated to ensuring your shopping experience is smooth and enjoyable. Your satisfaction is our priority!